Southern travel holdings (STH) or one of its subsidiaries* understands that privacy is important to our
customers and business contacts. at STH we are committed to protecting and maintaining your privacy.
STH is bound by the australian privacy principles, which are contained in the privacy act 1988. as part of
personal information we may collect and how we use, store and disclose this personal information. if you
KIND OF INFORMATION THAT WE COLLECT AND HOLD
In the course of operating our business, STH may collect personal information about you. personal
information is basically information or an opinion that can identify you. in general, the type of personal
information STH collects and holds could include (but is not limited to) your name, address (postal and email),
mobile or day time telephone number, geographic location (including your suburb or post code), gender,
transaction details relating to your use of STH services and any preferences you tell us about.
HOW WE COLLECT INFORMATION
The types of personal information that STH collects about you will depend on the nature of your dealings
with us. We may collect your personal information over the internet, over the phone, when you write to us,
when you attend an event run by us or when you participate in a survey, questionnaire, competition or other
marketing campaign run by us or our partners. We only collect personal information that we need for our
business activities, or which is volunteered to us. STH collects personal information from:
this includes (but is not limited to) information about people who contact STH via our websites and ask to
receive any communications (including but not limited to signing up online to receive regular newsletters
and other marketing communication). STH may also collect your personal information when STH conducts
competitions or promotions.
(B) BUSINESS CONTACTS
STH may collect contact information from people with whom we do business (such as contract people in
regulatory bodies, or in our external service providers). if you are a business contact of STH, we may collect
contact information about you including your name, your position and the organisation you work for, your
business telephone and mobile number and your email address.
(C) OUR EMPLOYEES AND CONTRACTORS
STH needs personal information about our employees and people who work for us as contractors. the
handling of personal information about our employees and contractors is addressed in STH Company policies
which is available from the human Resource department.
HOW WE HOLD PERSONAL INFORMATION
STH may hold your personal information in electronic or hard copy format or a combination of both. We
have taken a number of physical, electronic and procedural steps to protect your personal information from
misuse, interference, loss, unauthorised access, modifiation or disclosure.
STH protects the personal information it collects in secure databases. STH employs fiewalls, intrusion
detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering
STH employees are required, as a condition of their employment, to treat personal information held by STH as
confiential, and to maintain the confientiality of that personal information. they are also required to use a
login and password when accessing STH systems.
HOW USE PERSONAL INFORMATION
Generally, we only use personal information for the primary purpose for which we have collected it, or for
another closely related purpose. the uses include the following:
• Conducting competitions or promotions on behalf of STH or selected third parties;
• So that we can promote our products and services to you and the products and services of third parties
that we deal with;
• verifying your identify;
• investigating any complaints about you or made by you;
• using personal information as otherwise required or permitted by any law (including the privacy act).
STH may state a more specifi purpose at the point we collect your personal information.
its subsidiaries without your consent.
STH may disclose personal information it collects about you to third parties for a variety of purposes in
connection with STH providing its services to you (including to our agents and contractors). personal
information may be disclosed to third parties by STH in the following circumstances:
for information about how STH handles personal information where you have provided that information
to STH in relation to a position of employment, please contact the human Resources department using the
contact details set out below.
(b) SERVICE PROVIDERS
personal information collected by STH may be disclosed to third parties to whom STH contracts out
specialised functions. if STH does need to disclose personal information to third party contractors under
outsourcing or contracting arrangements, STH policy is to take reasonable steps to ensure that those third
(i) comply with the australian privacy principles when they handle your personal information; and
(ii) preserve the confientiality of the personal information; and
(iii) are authorised only to use personal information in order to provide the services or to perform the
therefore, if you seek access to records held by STH which are not current records, our privacy Offir will
need to contact you to discuss your request. if your access request to archived records is granted, please be
aware that it may take a longer period of time to locate these records and that we may charge you for the
cost of providing access.
STH endeavours to ensure that personal information it holds is accurate, complete and up-to-date.
you have the right to ask us to correct information about you which is inaccurate, incomplete, out of date,
not relevant or misleading. STH is required to take such steps (if any) as are reasonable in the circumstances
to correct the information. you are able to seek correction of your personal information that we hold about
you, by notifying our privacy Offir. STH policy is to respond to your request for correction within 30 days of
HOW TO CONTACT US
through the Channel STH website at http://southerntravelholidngs.com.
handled personal information about you or would like to make an access request, please contact STH by
writing to the privacy Offir, by letter: Southern travel holdings, pO Box Q1348, QvB post Offi, Sydney,
nSW 1230; or by email: firstname.lastname@example.org.
all complaints received will be assessed by the privacy Offir and all reasonable steps (if any) will be taken
to remedy the complaint. STH will endeavour to respond to your complaint within 30 days of receipt of the
complaint by STH.
for further information about privacy, visit the australian federal privacy Commissioner’s website at: http://
*Southern travel holdings subsidiary and joint venture companies
the Walshe Group Limited